Legal
Privacy Policy
Your privacy matters to us. Here's how we collect, use, and protect your personal information.
Last updated:
1. Information We Collect
When you make a reservation or contact us, we collect personal information necessary to process your booking. This includes your full name, contact number, email address, and payment details. We may also collect information about your stay preferences, the number of guests, and any special requests you submit. When you browse our website, we may automatically collect technical data such as your IP address, browser type, and pages visited through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to process and confirm your reservation, communicate booking details and updates, process payments securely, respond to your inquiries, and improve our services. We may also use your contact information to send you important notices related to your stay. We do not use your personal data for unsolicited marketing without your consent.
3. Payment Information
All payment transactions are processed through our secure third-party payment provider, Stripe. Urban Haven Residences does not store your full credit or debit card details on our servers. Payment data is transmitted using industry-standard encryption (TLS/SSL). By making a payment, you agree to Stripe's own privacy and data processing terms in addition to ours.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and delivering our services — such as payment processors and email delivery services — solely for those purposes and under strict confidentiality obligations. We may also disclose information when required by law or to protect the rights and safety of Urban Haven Residences, our guests, or the public.
5. Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You may configure your browser to refuse cookies; however, some features of our website may not function correctly without them. We use analytics tools to understand how visitors interact with our site — this data is aggregated and does not identify you personally. You may opt out of analytics tracking through the cookie consent banner displayed on your first visit.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining booking records for accounting and legal compliance. Reservation records are typically retained for a minimum of five (5) years in accordance with applicable Philippine tax and business regulations. You may request deletion of your data at any time, subject to our legal retention obligations.
7. Your Rights
Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, you have the right to be informed about how your data is processed, to access the personal information we hold about you, to correct inaccurate or incomplete data, to object to processing in certain circumstances, and to request erasure of your data where no legal basis for retention exists. To exercise any of these rights, please contact us through our Contact page.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include secure HTTPS connections, encrypted payment processing, and restricted access to personal data within our organization. While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites for your convenience. Urban Haven Residences is not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us through our Contact page. We are committed to addressing your concerns promptly and transparently.
Questions about your data? Contact us
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